Privacy Policy

Your privacy and data security are our top priorities. This Payment Privacy Policy explains how we collect, use, and safeguard your information when you make payments using Mobile Financial Services (MFS) including bKash, Nagad, and Rocket through our platform.

1. Information We Collect

When you make a payment using an MFS wallet, we collect specific information necessary to verify and process your transaction:

  • Customer & Contact Information: Your name, email address, delivery address, and contact number.
  • MFS Transaction Details: The MFS wallet number used for the payment (e.g., bKash/Nagad/Rocket account number) and the unique Transaction ID (TrxID) generated by the MFS provider.
  • Order Details: The amount paid, date/time of the transaction, and the products or services purchased.

Note on PIN Safety: We will never ask for your MFS Account PIN or any One-Time Passwords (OTP). All PIN and OTP entry happens exclusively within the secure systems operated directly by bKash, Nagad, or Rocket. Never share your PIN with anyone.

2. How We Use Your Information

We use the information we collect strictly to manage your orders and ensure secure processing:

  • Verifying your payment by matching the TrxID with our MFS merchant statement.
  • Processing orders, deliveries, and handling any eligible refunds.
  • Resolving failed transactions, payment disputes, or customer service issues.
  • Complying with applicable laws, digital payment guidelines, and anti-fraud regulations set by Bangladesh Bank.

3. Data Sharing and Security

  • No Third-Party Sales: We do not sell, rent, or trade your personal or financial data to third parties.
  • MFS Network Communication: Your transaction details are processed over secure channels to confirm payment with the respective MFS operators (bKash Limited, Nagad Ltd., or Dutch-Bangla Bank Rocket).
  • Data Security: We implement standard technical safeguards (such as SSL/TLS encryption) to protect your information during transmission.

4. Data Retention

We retain transaction logs, billing info, and TrxIDs only for as long as necessary to fulfill business operations, handle accounting/tax requirements, and comply with local legal and regulatory frameworks.